Comments on: Higher Attrition: Smaller Call Centers Are The Soft Victim http://callcentersnews.today.com/2008/04/30/higher-attrition-smaller-call-centers-are-the-soft-victim/ Another blog from www.callcentersindia.com. Explore Call Centers news, articles and posts under this blog. Blog maintain by Call Centers India’s highly professionals team who search and read hundreds resources in a single day to provide best knowledge database to industry players and their visitors at one place. Thu, 24 Dec 2009 04:21:26 +0000 http://www.today.com/version-2.3.1 By: Rainee Stewart http://callcentersnews.today.com/2008/04/30/higher-attrition-smaller-call-centers-are-the-soft-victim/#comment-10 Rainee Stewart Thu, 01 May 2008 09:42:24 +0000 http://callcentersnews.today.com/2008/04/30/higher-attrition-smaller-call-centers-are-the-soft-victim/#comment-10 As I know that in India, the average attrition rate in the BPO sector is approximately 30-35 percent. It is true that this is far less than the prevalent attrition rate in the US market (around 70 percent), but the challenge continues to be greater considering the recent growth of the industry in the country. The US BPO sector is estimated to be somewhere around three decades old. Keeping low attrition levels is a major challenge as the demand outstrips the supply of good agents by a big margin. Further, the salary growth plan for each employee is not well defined. All this only encourages poaching by other companies who can offer a higher salary. As I know that in India, the average attrition rate in the BPO sector is approximately 30-35 percent. It is true that this is far less than the prevalent attrition rate in the US market (around 70 percent), but the challenge continues to be greater considering the recent growth of the industry in the country. The US BPO sector is estimated to be somewhere around three decades old. Keeping low attrition levels is a major challenge as the demand outstrips the supply of good agents by a big margin. Further, the salary growth plan for each employee is not well defined. All this only encourages poaching by other companies who can offer a higher salary.

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